ROI & Annual Savings

Total Downtime Cost Today

Cost for bok Managed Services

Return on Managed Services Investment

Assumptions

99% uptime is assumed to be the highest uptime under best conditions. Significant redundancy and proactive processes in place are required.
Work hours for employee calculations yearly = 2000 hrs. Assumes 2 weeks vacation (non productive). No holidays included in calculations.
Server & workstation outage calculations assume only one failure in a year. This significantly underestimates costs with multiple failures - a more typical scenario
Benefits & taxes: FICA 6.2%, FUTA 0.8%, SUTA 3.5%, Medicare 1.45%, Workers Comp 4.23%, Health Ins 14.9% rounded down

	Average outage during business hours per server (i)
	Hours lost to a single server downtime
	Hours lost catching up (50% or hours lost catching up)
	Total productivity hours lost
	Average hourly wage
	Cost of employees idle time due to server down event
	Estimated value of goods not sold or work not performed (opportunity cost)
	Total lost productivity & opportunity cost of per downtime event
	Cost of labor repair services of the server down time
	Total cost to business for server downtime event
	Servers that could be under managed services contract for the cost being paid today for a single server failure
	Paying only current repair costs, how many server failure events are required to break even with the managed services plan?

	Average outage during business hours per workstation (i)
	Productivity hours lost to a single workstation downtime
	Hours lost catching up (50% or hours lost catching up)
	Total productivity hours lost
	Average hourly wage
	Cost of employees idle time due to workstation down event
	Estimated value of goods not sold or work not performed (opportunity cost)
	Total lost productivity & opportunity cost of per downtime event
	Cost of labor repair services of the workstation down time
	Total cost to business for workstation downtime event
	Workstations that could be under contract today for the cost being paid to remediate a single workstation
	Paying only current repair costs, how many PCs need to experience a failure event during the year to break even with managed services plan for the whole network?